34 Lady Musgrave Road, Kingston 5, Jamaica

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ACE client portal

EpicASSURE Client Experience

Give your policyholders 24/7 self-service.

ACE is EpicASSURE’s built-in client portal. Policyholders view their cover, download documents, pay online and track claims, so your team takes fewer calls.

  • Brokers & agents on EpicASSURE
  • Their policyholders
Book a free demo
See features

The problem

Without self-service, every question becomes a phone call.

ACE turns brokers into modern, digital service providers without increasing operating costs.

  • No access to key information. Clients struggle to see their policy details and make informed decisions.
  • Slow policy and claims handling. Without one system, renewals and claims lead to errors and delays.
  • Missed updates. Important changes don’t reach clients in time.
  • Unclear balances. Clients can’t track what they owe or have paid, which leads to disputes.
  • Lost documents. Paper files make policy documents hard to find.

Key capabilities

Everything your clients ask for, online.

Certificates & cover notes

Clients generate and download insurance certificates and cover notes themselves.

Online payments

Secure online payment on policies, with invoices, receipts and payment history.

Upload & download documents

Clients upload supporting documents to their policies and download theirs any time.

Real-time quote requests

Quick, accurate quote requests straight to your team.

Claims registration & status

Clients register a claim and follow its progress, with full transparency.

Renewals & notifications

Renewal premiums, policy history and timely notifications from your brokerage.

Results

What changes for your brokerage

Fewer inbound calls

Routine requests move online, so your team spends time on advice and new business.

Faster service

Clients get documents, quotes and claim updates instantly, day or night.

Happier clients

Direct access to policy details, balances and history builds trust.

Security & support

Secure and supported from day one.

  • Cloud-based, nothing to install
  • Encrypted data storage
  • Role-based access controls
  • Onboarding and training included
  • Local support from Epic Application Support

Works well with

EpicASSURE

Broker & agency management, quote to claim.

EpicFINANCE

Flexible premium payment plans for your clients.

See ACE client portal in action.

A product specialist will walk you through it with your own workflow in mind, and answer your questions.

  • Call 876-978-3742
  • WhatsApp 1876-390-0821
  • Email marketing@etechja.com
  • Visit Unit 7A, Musgrave Professional Suites, 34 Lady Musgrave Road, Kingston 5

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