34 Lady Musgrave Road, Kingston 5, Jamaica
34 Lady Musgrave Road, Kingston 5, Jamaica
Application support
Local specialists who keep your Epic, third-party and in-house applications running smoothly, so your users get answers fast and your operations keep moving.
Overview
With over 75 years of combined experience supporting third-party and in-house software, Epic is known for superior maintenance and application support.
Our services suit organisations that have, or are building, an application but don’t have the resources to support its users. Because every business works differently, we tailor the support framework to your needs.
Why Epic
Superior service to your users protects your brand, improves retention and supports your bottom line.
Our team knows the common questions and workflow issues, so problems are fixed quickly with minimal downtime.
We work with a range of technology partners to improve your software and integrations without compromise.
Direct access to a Kingston-based team that understands your business.
What we handle
Our process
Step 1
We review your applications, users and current support needs.
Step 2
We propose a support framework and service levels that fit.
Step 3
We learn your systems and workflows before going live.
Step 4
We resolve issues and suggest improvements over time.
“Their services in EPICHR & Application Support have been invaluable to our operations, showcasing their pragmatic and purposeful attitude in addressing our requirements.”
Peter LevyManaging Director, British Caribbean Insurance
Yes. We support third-party and in-house applications, including those still in development.
User access problems, report generation errors, workflow inefficiencies and system integrations, among others.
Availability depends on your service agreement. We offer flexible plans tailored to your operating hours.
Yes. We collaborate with several technology partners to improve performance and integrations.
Contact us using the form below. We’ll assess your needs and send a tailored proposal.
Yes. We offer optimisation and enhancement alongside support.
Tell us what you need and we’ll recommend the right approach. The first conversation is free.
