34 Lady Musgrave Road, Kingston 5, Jamaica
34 Lady Musgrave Road, Kingston 5, Jamaica
IT outsourcing
From dedicated on-site staff to flexible days and on-call help, Epic manages your infrastructure, servers and vendors so you can focus on your core business.
Overview
Technology only pays off when it fits the way your business works. Epic manages your IT infrastructure with the same care we give our own clients’ software.
Our team configures and troubleshoots network devices, desktop and server hardware and business applications, and supports your users across your approved devices and systems.
Why Epic
Save on salaries, benefits and training, and avoid costly vendor mistakes.
We watch availability, disk, CPU and load to prevent outages.
If we’re not doing the work, we manage the vendors who are, for the best outcome at the lowest cost.
Switch plans as your needs change.
Plans
Platinum
Dedicated support · monthly fee
Gold
Flexible on-site days · monthly fee
Silver
On-call · hourly or 40-hour blocks
Standard support hours are 7:00 AM to 6:00 PM. Dedicated staff start after a one-week onboarding to learn your systems and roles. Pricing is agreed per contract.
Server management
Our process
Step 1
We assess your infrastructure and needs.
Step 2
Platinum, Gold or Silver, based on what you need.
Step 3
One week to learn your systems, roles and responsibilities.
Step 4
Ongoing management, monitoring and recommendations.
“Epic Technologies’ service has allowed us, with confidence, to outsource a critical IT function, enabling us to focus on our core business of providing the best possible insurance products and services.”
Jamaica International Insurance Agency
Platinum provides dedicated on-site staff managing your entire infrastructure. Gold gives you flexible on-site days plus remote support. Silver is pay-as-you-go for specific issues.
Standard hours are 7:00 AM to 6:00 PM. 24/7 support is available for Platinum clients.
Yes. We adjust as your needs change.
After a one-week onboarding to understand your systems and roles.
Platinum and Gold are a fixed monthly fee. Silver is hourly, or discounted 40-hour blocks valid for 180 days.
Yes. Many clients start with a Silver plan for a short-term evaluation.
Tell us what you need and we’ll recommend the right approach. The first conversation is free.
