Platinum Dedicated Support
Gold Select Support
Silver OnCall Support
WHATEVER THE PROBLEM there are EPIC solutions.
IT Infrastructure Management and User Support
• Network devices (switches, routers, firewalls, etc.)
• Desktop and server hardware
• Business applications
• User support can be any combination of end devices, servers and network devices as per EPIC’s approved support list.
• A system audit to document your architecture, infrastructure and suggest improvements
• Technical support for your servers between the hours of 7:00AM and 6:00PM
• Security and bug patches
• Monitoring network availability with alerts
• Monitoring server disk usage, processor usage and load